Refund Policy

A subscription bought on a computer starts with a 7-day free trial, started from inside the app after you sign in. A card is entered then, nothing is charged until the trial ends, and you can cancel before then at no cost, so you can try Focen fully before paying. Because of this, those purchases are final and non-refundable except where the law gives you a refund right (see below). If you experience a technical issue, contact support@focen.app and we’ll work to resolve it.

Who processes your purchase

Purchases on a computer are processed by Lemon Squeezy, our merchant of record. Your order is a sale by Lemon Squeezy, and its refund handling applies alongside this policy. A subscription bought in the iPhone app is sold by Apple, and Apple handles its refunds under its own rules.

Your statutory rights

Nothing in this policy limits rights you have under the law of your country. If you are a consumer in the EU or UK, you may have a 14-day right of withdrawal for digital purchases; where it applies, we and Lemon Squeezy will honor it for a purchase on a computer, and Apple handles it for one made in the iPhone app.

Subscriptions

Subscriptions can be cancelled anytime from the link in the email Lemon Squeezy sends you, or from the Lemon Squeezy customer portal linked in the footer of this site. One bought in the iPhone app is cancelled in Settings on your iPhone, under Subscriptions. Cancellation stops future charges and you keep access until the end of the period you already paid for. We don’t offer partial refunds for unused subscription time beyond what the law requires.